Shipping Policy

For transparent service, with the customer-facing result stated first, delivery service is limited to addresses in the United States. Every U.S. order receives free standard shipping, and tracking details are supplied after dispatch.

As a published store practice, with the order stage tied to the rule, allow 1-2 business days for processing before carrier handoff; weekends and U.S. public holidays are not business days. The estimated shipping journey after handoff is 4-6 business days.

To avoid uncertainty, with the fulfillment point kept unambiguous, the shipment notice and tracking link use the contact details entered at checkout. A correct and complete destination is the customer's responsibility; prompt correction requests are welcome but may be too late once fulfillment is underway.

For consistent order handling, with the relevant customer choice preserved, carrier congestion, weather events, delivery-address issues, high-demand periods, and external disruptions may delay an otherwise estimated arrival.

In day-to-day application, with the controlling condition called out, cancellation is available before shipment; a dispatched purchase is handled under the Refund Policy. Taxes are collected when applicable law requires them.

Shipping and tracking assistance: support@touchlandgarden.shop or 702-379-0045, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: touchland
Contact email: support@touchlandgarden.shop
Phone: 702-379-0045
Physical address: 1827 Valley Ln, Duncanville, Texas, 75137, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)