Refund Policy

For dependable support, with the relevant customer choice preserved, customers have 30 days from delivery to ask for a return or exchange without stating a reason.

As the applicable store rule, with the published commitment made specific, contact support@touchlandgarden.shop before sending merchandise back. When the request is approved, touchland covers return transportation through a prepaid label or an equivalent free method, whether the approved reason is preference, exchange, damage, defect, wrong-item delivery, or a missing item.

To explain the outcome directly, with the commercial term stated precisely, no-reason eligibility does not extend to custom-made products, clearance/Final Sale purchases, gift cards, or opened intimate or hygiene-sensitive merchandise. Customers still retain all applicable remedies for defects, damage, mis-shipments, shortages, and other protected claims.

As part of our service commitment, with the customer-facing result stated first, return eligible merchandise safely and include supplied components and original packaging when reasonably possible. After receipt and inspection, an approved refund is issued to the original payment method; the bank or card issuer should post it within 5-10 business days after issuance.

As a practical matter, with the applicable exception kept narrow, cancellation may be requested before shipment. Once the order has shipped, this Refund Policy governs the available return process.

Authorized return address: 1827 Valley Ln, Duncanville, Texas, 75137, United States

Refund and exchange support: support@touchlandgarden.shop or 702-379-0045, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: touchland
Contact email: support@touchlandgarden.shop
Phone: 702-379-0045
Physical address: 1827 Valley Ln, Duncanville, Texas, 75137, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)